1. Introduction: These terms and conditions of sale (these “Terms”) govern the sale of materials by AKDO Intertrade, Inc. (“AKDO”) to the customer named below (“Customer”).

2. Prices: Prices are subject to change without notice.

3. Claims and Warranty: Customer shall inspect all material immediately upon delivery, and report any product damage or discrepancy to AKDO within 48 hours of delivery in order to be considered for credit. Material quantity, color, shading, quality, finish, bevel and correctness of material must be checked upon delivery/receipt. Natural stone is a product of nature; therefore, no two pieces are exactly alike. Pits, fissures, veins, fossils and shading variations are inherent characteristics of natural stone. Though porcelain and glass products are man-made, variations will occur from lot to lot.

4. Warranty Invalidation: AKDO will not accept claims for any reason after the material has been cut, modified or installed. AKDO highly recommends dry-laying all tile and mosaics before installation. AKDO also highly recommends that all natural stone products be coated three times with a penetrating sealant, once prior to grouting and twice afterwards with a 24-hour drying period between applications. Specific questions or concerns regarding installation should be addressed to an installation professional. AKDO assumes no responsibility for any faulty installation.

5. Payment:

6. Holds: AKDO will hold materials for 5 business days. AKDO will automatically release materials after 5 business days unless Customer has provided a signed purchase order.

7. Ordering Process:

8. Shipments and Storage:

9. Returns:

10. Returns Authorization Process:

11. Returns Disclaimer: AKDO will not accept claims for any reason after material has been cut, modified, or installed. You have chosen to install your own surface covering product. Neither AKDO Intertrade, Inc. (“AKDO”) nor the manufacturer shall have any responsibility for damage to property or for personal injury resulting from or related to the installation process. You have determined the appropriate product and measurements for your needs. Except as otherwise set forth in writing, AKDO disclaims any and all representations and warranties regarding the suitability of the product for its intended use or the accuracy of measurements. Please read all instructions with care before beginning installation. These instructions are considered a guide, to help prevent problems caused by errors in installation. The instructions should not be considered complete. Many details of installation are learned through experience and general construction knowledge, which we cannot provide. The installation guidelines are intended to be recommendations only, and they are not intended to serve as a step-by-step installation checklist. Selection of an experienced installer to determine the best installation procedure for your project. Installers should refer to the most current industry standards and specifications for installation. You assume all risks of loss or damage in connection with the installation and use of the surface covering product.

11. Entire Agreement: AKDO and Customer acknowledge that these Terms (i) set forth the entire agreement and understanding between the parties with respect to the sale of goods by AKDO, (ii) fully replace and supersede any prior understanding, promises or agreement between the parties with respect to the sale of goods by AKDO, and (iii) govern all sales of goods from AKDO to Customer. Notwithstanding the foregoing, AKDO and Customer agree that these Terms shall not supersede or replace AKDO’s “Special Order Agreement”, which, if executed, shall supplement these Terms with respect to special orders. In the event of a conflict between these Terms and the terms of a ““Special Order Agreement”, the terms of the “Special Order Agreement” shall control with respect to special orders.

AKDO expressly disclaims any supplemental or contradictory terms or conditions offered by Customer, and AKDO and Customer acknowledge that these Terms supersede any such terms. Acceptance is limited to these Terms (and, if signed, the “Special Order Agreement”). For more information about Special Orders, please refer to AKDO’s Special Order Terms and Agreement Policies.